Last updated: Aug 05, 2026
These terms govern your use of this website and the services provided by Hydrock Support, a trading name of Hydrock Project Management Services LLC, licensed in Dubai, United Arab Emirates.
In these terms, "we" and "us" means Hydrock Project Management Services LLC. "You" and "client" means the person or company using this website or engaging our services.
By using this website or engaging us, you accept these terms.
We provide construction operations support services to contractors and project-based businesses. These include:
We provide support to your team. We are not appointed as the design consultant, engineer of record or certifying authority on any project.
We may perform the services using our own personnel, affiliated entities or subcontractors, including personnel located outside the United Arab Emirates. We remain responsible to you for the services regardless of who performs them.
Our outputs are working documents prepared to assist your team. They are prepared from the information and instructions you supply.
You remain responsible for reviewing, verifying and approving every document before it is issued to any client, consultant, supplier or authority.
Any document we prepare is issued in draft to you for your review. Once you issue it onward, it becomes your document.
If a deliverable contains an error, you must notify us within 30 days of delivery. Our responsibility is limited to correcting the error and reissuing the deliverable at no charge. This is your sole remedy in respect of that deliverable.
Each engagement begins with a written proposal or service agreement setting out the scope, deliverables, fee and timeframe.
Work begins once you confirm acceptance in writing and any agreed advance payment is received.
Anything not stated in the proposal is outside scope. Additional work will be quoted separately and confirmed in writing before it starts.
To allow us to deliver our services, you agree to:
Where information is incomplete, late or superseded, agreed timeframes will be adjusted accordingly. We are not responsible for delays or errors arising from information you did not provide or provided incorrectly.
Where information is missing, we will either raise a query or proceed on a stated assumption and record it clearly in the deliverable.
Assumptions recorded in a deliverable are your responsibility to check. If an assumption is incorrect and you do not correct it, we are not responsible for the outcome.
Delivery timeframes are agreed at the start of each piece of work and run from the point at which we hold all necessary information.
We will notify you promptly if a timeframe is at risk. Timeframes are not guaranteed where they depend on third parties, including supplier responses and consultant approvals.
Urgent or fast-track work is accepted subject to availability and may carry a priority fee agreed before work begins.
Fees are as set out in the accepted proposal or package agreement.
All fees are exclusive of UAE Value Added Tax, which is charged at the prevailing rate where applicable.
Invoices are payable within 15 days of the invoice date unless agreed otherwise in writing. Overdue amounts carry interest at 12 percent per annum from the due date until payment, without the need to prove loss.
Where a package includes a defined volume of work or hours, any excess is billed at the agreed additional rate. We will make reasonable efforts to notify you when the agreed volume is close to being reached. Unused hours or volume within a package do not carry forward to the following month.
We may suspend work on any overdue account after written notice. We are not responsible for delay or loss arising from suspension due to non-payment.
You may not withhold or set off any amount against sums due to us. Overdue amounts carry interest at 12 percent per annum from the due date until payment, without the need to prove loss.
Where an account remains unpaid 30 days after the due date, we may terminate the engagement and all outstanding amounts become immediately payable. You will reimburse reasonable costs incurred in recovering overdue amounts.
Either party may terminate an ongoing engagement by giving 30 days written notice, effective at the end of the following billing month.
On termination you remain liable for all completed work, work in progress and third-party costs already committed on your instruction.
Prepaid fees for work not yet performed will be refunded less any costs already incurred.
Monthly package fees are non refundable for the month in which notice is given.
Either party may terminate immediately where the other party is in material breach and has not remedied it within 14 days of written
On full payment, deliverables prepared specifically for your project become your property and may be used freely for that project.
We retain ownership of our own templates, formats, checklists, systems and working methods.
Any drawings, specifications or documents provided by you remain your property or the property of their original owner.
Each party will treat the other party's confidential information as confidential. This includes project information, pricing, commercial position, client relationships, and our templates, formats, rates and working methods.
We will not disclose your project information, pricing, commercial position or client relationships to any third party except personnel who need access to deliver the work and who are bound by confidentiality obligations.
This obligation continues after the engagement ends.
We provide services to a number of contractors and construction businesses, and we may act for more than one client operating in the same market.
Each client's work is handled by a separate team with access permissions set on a per project basis. Personnel assigned to your work do not have access to another client's files, pricing or commercial information.
Your project information, pricing and commercial position are used only to deliver the services you have engaged us for. They are not shared with any other client, affiliate or related company.
We handle personal data in accordance with our Privacy Policy and UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.
During any engagement and for twelve months after it ends, neither party will directly solicit or employ personnel of the other party who were involved in the engagement without prior written consent.
Nothing in these terms excludes liability that cannot be excluded under UAE law, including liability for fraud or wilful misconduct.
Subject to that, our total liability arising out of or in connection with any engagement, whether in contract, tort or otherwise, is limited to the total fees paid by you to us for that engagement in the 12 months preceding the event giving rise to the claim.
We are not liable for indirect or consequential loss, including loss of profit, loss of contract, loss of opportunity, loss of anticipated savings, liquidated damages, delay damages or reputational loss.
You agree to indemnify us against any claim brought by a third party arising from your use, issue or onward supply of a deliverable we prepared for you, except where the claim results from our proven negligence.
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural events, government action, changes in law, power failure, communications failure or civil disturbance.
Force majeure does not excuse any obligation to pay sums already due.
Website content is provided for general information only. It does not constitute professional advice.
All content, text, images, logos and design elements on this website are our property or licensed to us and may not be copied without written permission.
Sample deliverables shown on this website are illustrative formats only. All project details and information shown are fictional.
We may update these terms from time to time. The current version and revision date will always appear on this page.
These terms and any engagement are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
The courts of Dubai have exclusive jurisdiction.
Hydrock Project Management Services LLC
Al Quoz, Dubai, United Arab Emirates.
Email:
info@hydrocksupport.com
Phone:
+97144315558
Online
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